Effective Date: 01/03/2026
These Terms of Service govern the membership services provided by MedAssist247 ("MedAssist247", "we", "our", or "us"). By purchasing or using a MedAssist247 membership, you ("Member", "you", or "your") agree to be bound by these Terms.
1. Nature of the Service
MedAssist247 provides a membership-based global assistance coordination service. MedAssist247 is not an insurance provider and does not issue insurance policies. Our role is to coordinate and facilitate appropriate assistance services when a member experiences illness, injury, or medical emergency while travelling away from home.
These services may include:
- Medical evacuation coordination
- Medical escort services
- Air ambulance coordination
- Ground ambulance transport
- Repatriation to the member's home country or residence
- Medical transport arrangements
- Assistance with hospital liaison and logistical support
All services are arranged through the MedAssist247 Global SOS Centre.
2. Eligibility for Membership
Membership is open to individuals who:
- Are aged 18 years or older at the time of application, or
- Are enrolled through a family or corporate membership programme
Members must provide accurate personal and contact information at the time of registration. MedAssist247 reserves the right to refuse or terminate membership where information provided is false, incomplete, or misleading.
3. Coverage Area
MedAssist247 membership provides global coverage, subject to the following conditions:
- The member must be located more than 50 miles (80 kilometres) from their registered residence at the time of the incident.
- Assistance services may be subject to local legal, aviation, regulatory, or operational restrictions.
- Certain regions affected by war, sanctions, or governmental restrictions may limit operational response.
Coverage applies worldwide unless prohibited by law or international sanctions.
4. Activation of Assistance
Members must contact the MedAssist247 Global SOS Centre as soon as reasonably possible following an incident requiring assistance. Failure to contact the Global SOS Centre prior to arranging services independently may result in services not being covered or reimbursed.
The Global SOS Centre will:
- Assess the situation
- Liaise with medical professionals
- Determine appropriate assistance
- Coordinate transportation or support services
All service decisions are made at the reasonable discretion of MedAssist247 based on medical, operational, and safety considerations.
5. Scope of Assistance Services
Services coordinated by MedAssist247 may include:
- Medical evacuation
- Medical repatriation
- Ambulance transportation
- Medical escort arrangements
- Air charter services
- Hospital coordination
All services are subject to:
- Medical necessity
- Operational availability
- Safety considerations
- Legal permissions in the jurisdiction concerned
6. Medical Decision Authority
All medical transportation decisions will be based on:
- Independent medical advice
- The treating physician's assessment
- Medical director review where appropriate
MedAssist247 reserves the right to determine:
- Timing of evacuation
- Method of transport
- Medical escort requirements
- Destination medical facility
Member preference may be considered but cannot override clinical or operational judgement.
7. Financial Structure
Membership provides access to coordinated assistance services. Certain services may be funded or arranged through MedAssist247 operational resources subject to internal case assessment. MedAssist247 does not guarantee unlimited financial coverage.
Operational funding decisions are made based on:
- Membership status
- Medical necessity
- Operational feasibility
- Available assistance resources
8. Third-Party Liability and Recovery of Costs
Where an incident involving a member arises due to the actions or negligence of a third party, the member agrees that MedAssist247 may seek recovery of costs associated with assistance services.
This may include circumstances such as:
- Road traffic accidents
- Aviation incidents
- Workplace accidents
- Negligence by third parties
- Criminal acts
- Liability of another organisation or individual
By accepting membership, the member agrees that:
- MedAssist247 may pursue recovery of expenses incurred on the member's behalf from responsible third parties.
- MedAssist247 may liaise with legal representatives, insurers, or claims handlers to recover costs.
- MedAssist247 may recover reasonable expenses from compensation settlements where permitted by law.
- Members agree to cooperate with reasonable requests for information or documentation required for recovery actions.
9. Member Responsibilities
Members must:
- Provide accurate information
- Notify MedAssist247 promptly of incidents
- Follow reasonable medical or operational guidance
- Cooperate with assistance coordination
- Provide relevant medical information where required
Failure to comply may limit the ability to provide assistance.
10. Exclusions
Services may not be available where incidents arise from:
- Deliberate self-harm
- Criminal activity by the member
- Participation in illegal activities
- Travel to areas under active international sanctions where services cannot legally operate
- Situations where providing assistance would violate international law
Operational limitations may also apply in cases of:
- War or armed conflict
- Government restrictions
- Airspace closures
- Natural disasters
11. Additional Conditions
High-Risk Activities
MedAssist247 may limit or decline assistance services where an incident arises directly from participation in activities that present an elevated risk of injury, including but not limited to: extreme sports, motor racing, mountaineering, base jumping, skydiving, or activities in hazardous environments.
Pre-Existing Medical Conditions
Members are responsible for disclosing known pre-existing medical conditions when requested during membership registration. MedAssist247 may limit or modify assistance services where an incident arises directly from a pre-existing condition that was undisclosed, unstable, or subject to medical advice against travel.
No Incident in Progress
Membership cannot be purchased or activated for the purpose of obtaining assistance for an incident, illness, injury, or situation that has already occurred or is already in progress at the time of application. Unless otherwise specified, membership becomes active 48 hours after purchase.
12. Limitation of Liability
To the fullest extent permitted by law, MedAssist247's liability is limited to the services directly coordinated through the Global SOS Centre.
MedAssist247 shall not be liable for:
- Indirect or consequential losses
- Delays caused by regulatory restrictions
- Government actions or border controls
- Weather or operational aviation restrictions
- Provider availability limitations
Nothing in these terms excludes liability where such exclusion is unlawful under UK law.
13. Governing Law
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
MedAssist247 Global SOS Centre
Email: membership@medassist247.com
Website: www.medassist247.com