Contact the Global SOS Centre
When a member experiences an emergency, the first step is to contact the MedAssist247 Global SOS Centre. Our coordination team will immediately begin gathering information about the situation.
- Your location
- Your medical condition
- The hospital or medical facility involved
- Contact details for doctors or family members
Medical Assessment
Once we understand the situation, MedAssist247 may liaise with the treating medical team to obtain an understanding of your medical condition.
- Speaking directly with hospital doctors
- Reviewing medical reports
- Assessing whether medical transport may be required
- Obtaining independent medical advice where necessary
Assistance Planning
Based on the information gathered, MedAssist247 will determine the most appropriate assistance plan. Every situation is different, and our goal is always to provide the safest and most practical solution.
- Arranging a medical escort on a commercial flight
- Coordinating ground ambulance transport
- Deploying an air ambulance aircraft
- Supporting hospital liaison and communication
Coordinating Transport
Where medical transport is required, MedAssist247 will coordinate the appropriate provider from our network of approved partners. Our coordination team manages the logistics, allowing you and your family to focus on recovery.
- Private ambulance services
- Air ambulance operators
- Aviation charter providers
- Medical escort teams
Returning You Home
Whenever possible, MedAssist247 will assist in arranging for members to be safely returned home once they are medically fit to travel. Our goal is to ensure that members are not left isolated during medical emergencies.
- Transport to a hospital near your residence
- Medical escort on a commercial flight
- Air ambulance transfer
- Ground ambulance transfer
A Global Network of Assistance
MedAssist247 works with a network of experienced medical transport providers worldwide. This network allows us to coordinate assistance in many regions across the globe.
Every case is managed individually to ensure the most appropriate response for each unique situation.
Worldwide Coverage
Assistance coordination across the globe
Compassionate Support in Difficult Moments
Medical emergencies can be frightening and stressful, especially when they occur far from home. MedAssist247 exists to provide reassurance that help is available when it is needed most.
Our members know that when they call MedAssist247, a professional coordination team will begin working to help them through the situation.
Join MedAssist247 Today
Membership provides access to the MedAssist247 Global SOS Centre and our worldwide assistance coordination network.
When the unexpected happens, one call can start the process of getting you the help you need.
"When others say 'that's not covered', MedAssist247 starts finding a way to help."