MedAssist247 is committed to providing professional assistance services to all members through its Global SOS Centre. In order to ensure that services can be delivered safely, efficiently, and fairly to all members, the following standards of conduct apply to all individuals using MedAssist247 services.
1. Purpose of the Policy
This policy outlines acceptable member behaviour when interacting with:
- The MedAssist247 Global SOS Centre
- MedAssist247 staff and representatives
- Medical professionals and service providers
- Transport crews and assistance personnel
The purpose of this policy is to ensure that assistance services can be delivered in a safe and respectful environment.
2. Respectful Communication
Members must communicate with MedAssist247 staff and service providers in a respectful and cooperative manner. Members must not engage in:
- Abusive language
- Threatening behaviour
- Harassment of staff or providers
- Discriminatory or offensive language
MedAssist247 operates a zero tolerance policy for abuse towards staff or providers.
3. Cooperation During Assistance
Members must cooperate with reasonable requests made by MedAssist247 in order to coordinate assistance services effectively. This includes:
- Providing accurate information about the incident
- Providing relevant medical details where necessary
- Following operational instructions provided by the Global SOS Centre
- Allowing MedAssist247 to liaise with medical professionals or authorities
Failure to cooperate may affect the ability to provide assistance services.
4. Misuse of Services
Membership services must not be used in a manner that is fraudulent, abusive, or inconsistent with the purpose of the programme. Examples of misuse may include:
- Providing false or misleading information
- Attempting to obtain services for incidents that occurred before membership activation
- Attempting to use membership for non-medical transport purposes
- Misrepresenting medical conditions
- Attempting to pressure staff into unauthorised services
MedAssist247 reserves the right to investigate suspected misuse of services.
5. Fraudulent Activity
Where MedAssist247 reasonably believes that fraudulent activity has occurred, we may take appropriate action including:
- Refusing assistance services
- Suspending or terminating membership
- Recovering costs incurred
- Reporting the matter to relevant authorities or insurers
Fraudulent behaviour may also result in legal action where appropriate.
6. Behaviour Toward Service Providers
Members must behave responsibly toward any service provider engaged by MedAssist247. This includes:
- Ambulance personnel
- Aviation crew
- Medical escort teams
- Hospital staff
Members must comply with safety instructions provided by transport crews or medical personnel.
7. Safety Compliance
Members must comply with safety requirements associated with medical transport or evacuation. This may include:
- Following medical guidance during transport
- Complying with aircraft or vehicle safety procedures
- Adhering to local regulations or instructions from authorities
Failure to follow safety instructions may result in termination of assistance services.
8. Suspension or Termination of Membership
MedAssist247 reserves the right to suspend or terminate membership where a member:
- Violates this Code of Conduct
- Engages in abusive behaviour
- Provides false information
- Misuses services
- Commits fraudulent acts
Where membership is terminated due to misconduct, refunds may not be issued.
9. Commitment to Fair Service
This policy exists to ensure that MedAssist247 can continue to provide assistance services fairly and responsibly to all members. We ask all members to act reasonably and respectfully when using MedAssist247 services.
Contact
MedAssist247 Global SOS Centre
Email: membership@medassist247.com
Website: www.medassist247.com