Effective Date: 03/04/2026

MedAssist247 ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect personal information in connection with MedAssist247 membership services and the operation of our Global SOS Centre.

1. Who We Are

MedAssist247 operates a global medical assistance coordination service for members requiring medical evacuation, repatriation or related support while travelling away from home. For the purposes of data protection law, MedAssist247 acts as the data controller for personal data collected through membership registration and assistance services.

2. Information We Collect

Personal Information

• Full name
• Date of birth
• Contact information
• Address
• Passport or travel identification details
• Membership details

Medical Information

Where necessary to provide assistance services, we may collect:

• Medical condition details
• Treatment information
• Physician reports
• Hospital information

This information is treated as special category data under UK GDPR.

Technical Information

When you use our website we may collect:

• IP address
• Browser type
• Device information
• Website usage data

3. How We Use Your Information

We process personal information for the following purposes:

• Administering membership services
• Coordinating emergency assistance
• Arranging medical transport or evacuation
• Communicating with medical providers
• Managing claims and recovery processes
• Improving operational services
• Meeting legal or regulatory obligations

4. Sharing Information

To provide assistance services, we may share personal information with:

• Hospitals and medical professionals
• Ambulance and aviation providers
• Emergency services
• Claims and legal representatives
• Travel or transport providers

Where possible, we share only the information necessary to deliver the service.

5. International Data Transfers

Because MedAssist247 operates globally, personal data may be transferred to countries outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place consistent with UK GDPR requirements.

6. Data Security

We implement appropriate security measures to protect personal information including:

• Secure communication channels
• Access controls
• Data protection policies
• Staff confidentiality agreements

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide assistance services
• Comply with legal obligations
• Resolve disputes
• Manage operational records

8. Your Rights

Under UK GDPR you have the right to:

• Request access to your data
• Request correction of inaccurate data
• Request deletion where appropriate
• Restrict processing
• Object to certain uses of data

Requests may be submitted to MedAssist247 via the contact details below.

9. Cookies

Our website may use cookies to improve user experience and analyse website usage. You may adjust cookie preferences through your browser settings.

10. Contact

MedAssist247 Global SOS Centre
Email: membership@medassist247.com
Website: www.medassist247.com